Super User
When making your booking for your package holiday we will arrange for you to enter into a contract with the principal(s) or other supplier(s) (e.g. tour operator/airline/cruise company/accommodation company) named on your confirmation(s) for whom we act as agent. As agent we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them other than as set out in these Booking Conditions. The principal’s(s’) or supplier’s(s’) Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them.
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances. In such circumstances, we will arrange for your booking to be either transferred to an alternative destination or terminated and for you to receive a full refund. We will observe advice provided by the UK Foreign & Commonwealth Office.
- Provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy.
- Pay compensation as detailed below except where the cancellation is due to unavoidable and extraordinary circumstances (see definition above).
- We will contact you and you will have the choice of accepting the change or having a refund of all monies paid. You can also accept an alternative holiday, where we offer one (we will refund any price difference if the alternative is of a lower value). We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled.
- If you choose to accept a refund:
- We will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy.
- We will pay compensation as detailed below except where the significant change is due to unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
| Period before departure in which we notify you | Amount you will receive from us |
|---|---|
| More than 42 days | £10 |
| 29-42 days prior | £20 |
| 15-28 days prior | £25 |
| 0-14 days prior | £30 |
a) The contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking; andb) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions.
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Refer a Friend Programme
The Howard Travel referral scheme is part of the Norad Travel Group Refer a Friend Programme allowing customers of the Group businesses, including Norad Travel, Howard Travel and Erne Travel, to earn Holiday Credits towards future holidays by referring friends to Norad Travel Group.
In participating, you are agreeing to the terms and conditions below.
HOW TO EARN REFER A FRIEND HOLIDAY CREDITS
You will earn credits to be used on future holidays when: (i) a referred friend clicks on their referral link to create a valid Norad Travel Group account that complies with our Terms of Business; and (ii) the referred friend subsequently books a holiday with us. The referring customer must not travel on the qualifying holiday booked by the referred friend.
The referred friend will earn credit when clicking on a referral link and creating a valid Norad Travel Group account that complies with our Terms of Business.
The holiday credit amount described in the referral invitation or accompanying promotional materials will be credited to the referring customer when the referred friend pays the balance of the qualifying holiday.
QUALIFYING HOLIDAY
To qualify the holiday must consist of flights and accommodation. The qualifying holiday must have a minimum spend total equivalent to £750 per person.
REDEEMING HOLIDAY CREDITS
Holiday Credits may only be redeemed by:
(i) The referred friend upon booking and paying the balance for a qualifying holiday. Referred friends must specify their referral code when booking their holiday with us to redeem Holiday Credits.
(ii) The referring customer once the referred friend has successfully paid the balance of the qualifying holiday booked.
We will add or deduct your Holiday Credit onto your account at these stages. Holiday Credits are for promotional purposes; they have no cash value and may not be transferred or exchanged for cash.
If for any reason you believe that there is a discrepancy regarding your balance of Holiday Credits, please contact us. All decisions regarding your balance will be final and at Norad Travel Group’s sole discretion.
Referrals should only be used for personal and non-commercial purposes, and only shared with personal contacts who will appreciate receiving these invitations. Referral links should not be published or shared where there is no reasonable basis for believing that all or most of the recipients are personal friends (such as voucher websites).
REFERRED FRIENDS
Referred friends must specify their referral code when booking their first holiday with us to receive a Holiday Credit. They can book with any of the Norad Travel Group companies including Norad Travel, Howard Travel or Erne Travel.
MULTIPLE REFERRALS
A referred friend may use a referral code once only. If a referred friend receives referral links from a number of customers, only one will qualify. The unique referral code used by the referred friend will determine which referring customer receives Holiday Credit.
SEVERABILITY
If any provision in these terms are held to be invalid, void, or unenforceable, such provision (or the part of it that is making it invalid, void or unenforceable) will be struck and not affect the validity of and enforceability of the remaining provisions.
TERMINATION AND CHANGES
Norad Travel Group may suspend or terminate the Refer a Friend Programme or a customer’s ability to participate in the Refer a Friend Programme at any time for any reason.
We reserve the right to suspend accounts or remove Holiday Credits if we notice any activity that we believe is fraudulent, abusive, or in violation of the Norad Travel Group Terms of Business. We reserve the right to review and investigate all referral activities and to suspend accounts or modify referrals at our sole discretion as deemed fair and appropriate.
The scope, variety, and type of services and products that you may obtain by redeeming Holiday Credits can change at any time.
UPDATES TO THE TERMS
We can update these terms at any time without prior notice. If we modify these terms, we will post the modification on the Norad Travel Group/Howard Travel/Erne Travel websites or services, which are effective upon posting. Continued participation in the Refer a Friend Programme after any modification shall constitute consent to such modification.
Be Travel Aware
To help ensure your holiday runs as smoothly as possible we have provided some useful links below.
ABTA has an area on their website dedicated to travel advice.
https://abta.com/tips-and-latest/latest-travel-advice
The Foreign and Commonwealth Office (FCO) provides a useful resource for those travelling abroad. View its website for advice for 225 countries on a range of subjects including safety and security, local laws, entry requirements the political situation and what to do if something goes wrong.
FCO Travel Advice: https://www.gov.uk/foreign-travel-advice
View their latest campaign: https://travelaware.campaign.gov.uk/
And information on:
Passports: https://www.gov.uk/browse/abroad/passports
Visas: https://www.gov.uk/foreign-travel-advice
Embassies: https://www.gov.uk/world/embassies
Health Advice
We recommend that you take professional health advice as early as possible before travel.
Health Advice: https://www.gov.uk/foreign-travel-advice
If you are visiting a European Union (EU) country you can apply for a free European health Insurance Card (EHIC)
EHIC: http://www.nhs.uk/NHSEngland/Healthcareabroad/EHIC/Pages/about-the-ehic.aspx
You're always telling us how good our service is - so we'd like to reward you for sharing the love.
Tell your friends to try Howard Travel and you will both receive £25 travel credit when they book a holiday.
Simply invite all your friends via email or by sharing your unique code on Facebook and Twitter.
Invite as many friends as you like, and you can even keep track of the total credit you've earned towards your next trip.
Just register below and start sharing....
Been referred by a friend? Get your £25 credit here.
Minimum spend £750 per person.
Credit deducted at balance payment.
Howard Travel Terms of Business
1. CONTRACT: These are the terms on which we will make a booking for your travel or holiday requirements. When making your booking we will arrange for you to enter into a contract with the principal(s) or other supplier(s) (e.g. tour operator/airline/cruise company/accommodation Company) named on your receipt(s). We can book you a package holiday, in which case you will have one contract with the principal, or we can book the services that make up your holiday with different principals or suppliers, in which case you will have separate contracts with each of them. As agent we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them. The principal’s(s’) or supplier’s (s’) Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them. Our Terms of Business are governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. All travel arrangements which we provide or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it.
2. BOOKING DETAILS: When a booking is made all details will be read back to you. Once you have confirmed these details we will proceed to confirm the booking with the principal(s) or supplier(s). Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.
3. PAYMENT: You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the principal(s) or supplier(s) who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.
4. CANCELLATION and AMENDMENT: Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us. If you cancel or amend your booking the principal(s) or supplier(s) may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and you must pay us the cancellation or amendment charge stated below.
5. INSURANCE: Many principals/suppliers require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (e.g. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance.
6. FINANCIAL PROTECTION: All the package and Flight-Plus holidays we sell come with protection for your money. If you buy a single travel service then this might not apply. Package holidays are protected by the package organiser and we will provide you with their confirmation. Our Flight-Plus holidays are ATOL- protected (our ATOL number is 6758). A Flight-Plus is where you purchase through us, at the same time or within a day of each other, a flight plus overseas accommodation and/or car hire from separate suppliers (i.e. not a package holiday). When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. On all Flight Plus holiday arrangements, your money is ATOL protected meaning that you will be able to continue with your holiday or receive a refund of the amount paid to us in the unlikely event of our insolvency or the insolvency of your service providers. Please note however that we have no liability beyond that for insolvency as set out in the ATOL scheme, because we act as agent of the suppliers.
In respect of our Flight-Plus holidays, we are obliged to tell you:
• We or the suppliers of the services you have bought will provide you with the services you have bought (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances, the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative. ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
• If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
7. DELIVERY OF DOCUMENTS: All documents (e.g. invoices/tickets/Insurance policies) that require to be posted will be sent to you by First Class post. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you.
8. PASSPORTS, VISAS AND HEALTH: We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.
9. FINAL TRAVEL ARRANGEMENTS: Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. Please ask us for details at least 72 hours before your outbound flight. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.
10. COMPLAINTS: Because the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this must be reported to the principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish - please contact Customer Services. If the matter cannot be resolved and it involves us or another ABTA Member then you have the option to use ABTA’s ADR scheme, approved by the Chartered Trading Standards Institute, see www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
11. CHARGES
Cancellation or amendment Principal’s charge
Booking Fee: £10 per booking
Collection of surcharges/additional taxes Principal’s charge
